Cancellation Policy

CANCELLATION POLICY

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All reservations via our website are subject to the CANCELLATION POLICY listed below:

 

We offer a flexible 24-hour cancellation policy if a hirer/guest booking has been made on our direct booking website or over the phone with our reservations team(this excludes bookings made within 30 days of check-in date). If booked via a third-party booking website, the current Strathalbyn Cottages (airbnb, booking.com etc) cancellation policy will apply - this is available at these individual sites. It is the guests responsibility to read and understand the cancellation policy that applies to their individual booking through the booking platform that they have selected to make their booking.

 

Upon cancellation occurs within the cancellation policy’s timeframe, the hirer/guest will receive a set refund minus processing fees. 

 

SHORT TERM STAYS

• A hirer/guest who cancels their booking within 14 Days of check in will forfeit their total accommodation costs as well as any service & booking fee(s)

• A hirer/guest who cancels their booking within 30 Days of the check in, but more that 14 Days from check in will forfeit their first night's stay as well as their service & booking fee(s).

• If the original booking was made via a 3rd party booking platform, the hirer/guest must CANCEL through that Booking platform. This will open the booking dates up to any interested 3rd party to book - THIS IS VERY IMPORTANT SHOULD A GUEST HOPE TO RECEIVE A REFUND FROM A CANCELLED BOOKING BOOKED THROUGH A 3RD PARTY BOOKING PLATFORM.

 

WHAT IF WE CAN RE-BOOK THE HIRED DATES THAT YOUR CANCELLED

• If a 14 Day or under, or a 30 Day or under cancelled booking is re-booked by a 3rd party hirer/guest for the exact same dates at a cost not less than the original cancelled booking, full refunds can be assessed by Strathalbyn Cottages minus any booking and service fees.

• Any and all refunds are solely at the discretion on Strathalbyn Cottages

• If the original booking was made via a 3rd party booking platform, the hirer/guest must CANCEL through that booking platform. This will open the booking dates up to any interested 3rd party hirer/guest to book - THIS IS VERY IMPORTANT IF A GUEST HOPES TO RECEIVE A REFUND FROM A CANCELLED BOOKING BOOKED THROUGH A 3RD PARTY PLATFORM.

 

CANCELLING DURING YOUR SHORT TERM STAY

• If a hirer/guest checks in or is a NO SHOW and/or then cancels mid stay, whether they have stayed for 10 minutes or 10 Days ... no monies will be re-funded. The ONLY EXCEPTION will be if the exact cancelled dates are re-booked by a 3rd party hirer/guest as specified above.

• To facilitate the opportunity of a full refund from a 3rd party booking platform, a hirer/guest must cancel in writing via email to strathalbyncottages@gmail.com as well as online via the 3rd arty booking platform. 

• To facilitate the opportunity of a full refund from a direct booking to our website, a hirer/guest must cancel in writing via email to strathalbyncottages@gmail.com. 

• No guarantees are made that an alternate 3rd party  hirer/guest booking will occur. 

• If the original booking was made via a 3rd party booking platform, the hirer/guest must CANCEL through that platform PLUS an email must be sent to strathalbyncottages@gmail.com on the same day. This will allow Strathalbyn Cottages the opportunity to open the booking dates up to any interested 3rd party to book - THIS IS VERY IMPORTANT IF A GUEST/HIRER HOPES TO RECEIVE A REFUND FROM A CANCELLED BOOKING BOOKED THROUGH A 3RD PARTY APP.

 

We reserve the right to save the hirer/guest’s credit card details securely in our systems for the purpose of processing payments or for the charging of additional fees. Your credit card details will be held on file.  Damage that is found will be reported to the hirer/guest within 7 days following departure, after the property has been cleaned and inspected. 

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FINALLY - We re-iterate that we are a business and we will follow this policy without exception. Thus, last minute and unforeseen cancellations do occasionally occur, so TAKE OUT TRAVEL INSURANCE with your local Travel Insurance consultant which will guarantee any refund disappointment.

 

Strathalbyn Cottages strictly follow their T's & C's & Cancellation policy.